Return and Exchange Policy for LHBH Learning LLP (www.littlehandsbighearts.in):
Thank you for shopping with us at LHBH Learning LLP! We strive to provide you with high-quality products and excellent customer service. Please review our return and exchange policy carefully:
Exchange Policy
We offer an exchange policy for products purchased from our website. If you are not satisfied with your purchase, you may request an exchange for a different product of equal or lesser value with 3 days of receiving the product. Please note that we do not offer refunds.
Return Eligibility
To be eligible for an exchange, you must initiate the return process within 3 days of receiving the product. The product must be in its original condition, unused, and with all original tags and packaging intact.
Return Procedure
To initiate the return process, please follow these steps:
Contact our customer support team within 3 days of product delivery via email at hello@littlehandsbighearts.in, on live chat or call +91 9818102401 between Monday-Saturday, 10 am- 6pm incase of any queries.
Provide the necessary details, including the order number, product name, reason for return, and any supporting images if required.
Our customer support team will guide you through the return process and provide you with a return authorization.
The customer is responsible for the return shipping cost. We recommend using a trackable shipping method to ensure the safe return of the product. LHBH Learning LLP will not be liable for any lost or damaged items during the return transit.
Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria. Upon successful inspection, we will issue you a credit note equivalent to the value of the returned product. You can use this credit note to purchase a different product from our website.
Please note, items purchased on Sale or at a discounted rate by using a coupon code are considered final sales and cannot be returned.
Defective or Damaged Items
In the rare event that you receive a defective or damaged product, please contact our customer support team within 3 days along with images of the damaged product. We will arrange for a replacement or exchange at no additional cost.
Contact Information
If you have any questions or concerns regarding our return and exchange policy, please feel free to reach out to our customer support team at hello@littlehandsbighearts.in, on live chat or call +91 9818102401 between Monday-Saturday, 10 am - 6 pm, in case of any queries.
We appreciate your understanding of our return and exchange policy. Your satisfaction is important to us, and we will do our best to ensure a smooth and pleasant shopping experience at LHBH Learning LLP.
Thank you for choosing www.littlehandsbighearts.in for your educational needs!
Sincerely,
Little Hands Big Hearts Team
